TECHNICAL
SPECIALIST

Summary

The Information Systems Support Technician, under the direction of the IT Manager performs IT Department activities and provides “on-site” and “remote” desktop support for end users and clients.

 

Essential Duties and Responsibilities

  • Complete daily IT activities, requirements and projects as directed by the IT Manager
  • Interface with other departments to gather and provide information and support
  • Hardware and software installation to include computer/server maintenance, PC builds and repairs
  • Troubleshoot, diagnose, repair, and resolve computer and office equipment related issues
  • Manage IT inventory and supplies
  • Assist in maintaining security systems and equipment
  • Diagnose bandwidth issues, availability and overall network infrastructure: network connectivity, protocols, telephony, peripherals and copiers
  • Manage computer operation scheduling, data backup, storage and retrieval functions
  • Maintain disaster recovery plans
  • Perform routine infrastructure and cyber security audits
  • Provide “on call” IT support after hours when needed
  • Organization and cleanliness of office supplies and equipment will be routine, as well as organization of data and company resources is also expected
  • Other duties assigned

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